Whāinga 5: Te wheako o te kiritaki me ngā mōhiohio

This draft objective area covers policies and actions to improve the customer experience and use of public transport. Policies that support this objective include:

• Ensuring accessible journeys for all users
• Proactively managing safety and personal security issues
• Simplifying how the public transport system is presented and communicated to customers (legibility)
• Improving the amenity of public transport services, infrastructure and wider facilities
• Actively promoting public transport
• Promoting clear and consistent public transport branding

An excellent customer experience that grows passenger numbers.

Targets:

• 85% of customers are very satisfied with the public transport service by 2030.
• Public transport boardings increase on average by 10% per annum to 2030.